Gold Peak Industries NA Inc. - Privacy Policy

Gold Peak Industries NA Inc. acknowledges the importance of protecting the information that we collect from customers during the process of purchasing a product, inquiring about a product, or registering for a newsletter. We may collect first and last names; address; e-mail address; credit card or other billing information; fax or telephone number; and other information appropriate to the purpose for which it is being collected. It is our policy to use this information for internal business purposes only, and we maintain appropriate security measures to keep this information private.

If you provide your mailing address and/or email address, you may receive occasional promotional offers or updates from Gold Peak Industries NA Inc. You may unsubscribe to these promotional newsletters at any time. Telephone numbers given will be called only if we have questions specific to your order or request.

Occasionally, we use "cookies" to store pertinent user information during a visit. Cookies are small pieces of information that are stored in a designated file on your computer. Gold Peak Industries NA Inc. uses cookies for the purpose of storing user information that helps us to customize our content to enhance your use of our website.

If you have any questions about the Gold Peak Industries NA Inc.  privacy policy, please contact us at 1-800-268-3416. This privacy policy was last updated on March 15, 2010. Gold Peak Industries NA Inc.  reserves the right to change this privacy policy without notice to users of or visitors to our websites.

How long will it take to receive my order?
Orders typically ship UPS Ground the same day or the day after the order is placed. It usually takes anywhere from 2 - 5 business days to arrive. If a faster, more time-definite service is needed (i.e. UPS Next Day Air or 2nd Day Air), please call us at 1-800-268-3416 and we can usually ship accordingly.

How much do you charge for shipping?
Most orders ship UPS Ground. We DO NOT have any handling charges; we simply charge the UPS Standard rates. This charge is based on weight and can be automatically calculated through our shopping cart.

What is your return policy?
All returns MUST have prior authorization from Gold Peak Industries NA Inc. If a product arrived damaged or we made an error in shipping you the wrong item, please contact us so we can arrange to exchange the item. If you decide to return goods for any other reason (i.e. you decided you did not need the item), you need to contact us for a return authorization number. Returns of this nature will result in a 15% restocking fee and require you to pay for the shipping costs associated with returning the merchandise back to us. Please note we cannot accept returns unless the product is defective or manufactured incorrectly.